Lena Vongoh

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FREQUENTLY ASKED QUESTIONS
What types of products do you offer?

At LeatherMass, we specialize in a wide range of premium leather products, including custom leather jackets, wallets, belts, bags, and other leather accessories. Our products are designed with quality and durability in mind, ensuring they stand the test of time.

What types of leather do you use?

We use only high-quality, genuine leather for all our products. You can choose from various leather types, including full-grain, top-grain, and suede, depending on your preference and the product you’re customizing. Each type of leather offers a unique look and feel, ensuring your product is tailored to your needs.

How do I determine the right size for my custom jacket?

We provide a detailed sizing guide on our website to help you find the perfect fit. If you’re unsure, our customer service team is happy to assist you with measurements. For custom jackets, we recommend providing your exact measurements to ensure a flawless fit.

What is the production time for custom orders?

Custom orders typically take 2-4 weeks to produce, depending on the complexity of your design and current demand. We’ll keep you updated throughout the process, and you’ll receive a confirmation once your order is ready to ship.

Do you ship internationally?

Yes, we proudly ship our leather products worldwide. Shipping costs and delivery times vary based on your location, and any applicable customs duties or taxes are the responsibility of the buyer.

How do I care for my leather products?

Proper care will extend the life of your leather goods. We recommend using a high-quality leather conditioner periodically to keep the leather supple and prevent drying or cracking. Avoid exposing your leather products to excessive moisture, direct sunlight, or heat sources. For more specific care instructions, please refer to the care guide included with your purchase.

How can I stay updated on new products and promotions?

You can stay informed about our latest products, promotions, and special offers by subscribing to our newsletter or following us on social media. Don’t miss out on exclusive deals and the latest in leather fashion!

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